> much of the work is not even visible to “customers”, so there is no way to write customer visible stories about it If your work doesn't have a customer, why

> much of the work is not even visible to “customers”, so there is no way to write customer visible stories about it If your work doesn't have a customer, why are you even doing it? The customer doesn't have to be the business's end user. The can be another team or even your own team. Someone must benefit from the work or else the work should not be done.