Instead of fighting them like they did, why not just go along with them and order the medications, throw them out just to get escalated to the right one? When I

Instead of fighting them like they did, why not just go along with them and order the medications, throw them out just to get escalated to the right one? When I had to deal with CVS Caremark I frequently had to order things I didn’t need because it was part of their “protocol”. Rather than fight them, I would just go along with them because I knew fighting a company like CVS is pointless. I just threw out the stuff I didn’t need so I could get what I needed out of them. When navigating systems like these you have to find ways of looking like the 90% even if you’re in the 10%. Any exceptions to their protocols will be met with resistance and delays as you have to make your way to some review board vs. dealing with the mindless lower level staff who have no decision making ability. It’s what happens when you have executive management with MBA’s that have come from running customer service, consumer finance and call centers running health care.