Yes. I’m not a monster. I don’t poorly rate the gal who grabs my dry cleaning because she wouldn’t deserve that. If United, however asks how clean the aircraft

Yes. I’m not a monster. I don’t poorly rate the gal who grabs my dry cleaning because she wouldn’t deserve that. If United, however asks how clean the aircraft was and there was chocolate smeared on my seat they get a 1 out of 5. I think people don’t use these surveys enough to tell companies how they’re doing. If the company wants to take general cleanliness feedback and punish good hard working employees then I’m not sure what my role in that toxicity is. I prefer to err on the side of strong signals rather than weak ones because they help force the system to respond. If that means they loose key people to Delta for treating them poorly then maybe it all works out. I have no idea how I’d know or could take action otherwise. It’s a big opaque bureaucracy.