3 ms·

I've had a similar extremely amazing experience. I do a lot with 3d printing, and I buy Misumi extrusions. During a large format printer I built, their website

I've had a similar extremely amazing experience. I do a lot with 3d printing, and I buy Misumi extrusions. During a large format printer I built, their website claimed that the 90deg brackets werent guaranteed to be 90deg ?! So, I called them, and got the secretary. I was expecting to be shoved off. She looked at the website where I indicated, and asked me to wait a few moments. About 45 seconds go by, and I'm talking with a Japanese engineer who's fluent in English who runs the line ! He looks at the design schematic and the website, and says it had to do with a data import that didnt convert the tolerance data (90deg +- .0021) correctly, and instead put a boilerplate 'NOTANUMBER' result. He then sent me the design schematic for all incident angles. It was absolutely amazing - that I talked with the engineer responsible for that part in less than a minute. So.. I keep buying from Misumi. :)

bsder 7y ago
> I've had a similar extremely amazing experience. I do a lot with 3d printing, and I buy Misumi extrusions. Excellent products and customer service seems to also be a very Japanese thing. We used to order ring clamps from a manufacturer, and they would always come back polished absolutely perfectly. We didn't order it that way, and we told them several times that they were wasting money doing that. It didn't matter; there was an old Japanese engineer running that line and he was going to be consigned to the fires of hell before a part with a substandard finish would leave his line. Then he passed away. And even the tolerance control (which is vitally important) went to shit. It seems that attention to detail is all or nothing.