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It must be a pleasure providing you services. That strategy might work as long as you have to deal with large corporations/chains/etc., but besides being unfai
by jaclaz 7y ago
It must be a pleasure providing you services.
That strategy might work as long as you have to deal with large corporations/chains/etc., but besides being unfair to the people involved, it won't likely work in places where you are not a number.
- ryanmarsh 7y agoYes. I’m not a monster. I don’t poorly rate the gal who grabs my dry cleaning because she wouldn’t deserve that. If United, however asks how clean the aircraft was and there was chocolate smeared on my seat they get a 1 out of 5. I think people don’t use these surveys enough to tell companies how they’re doing. If the company wants to take general cleanliness feedback and punish good hard working employees then I’m not sure what my role in that toxicity is. I prefer to err on the side of strong signals rather than weak ones because they help force the system to respond. If that means they loose key people to Delta for treating them poorly then maybe it all works out. I have no idea how I’d know or could take action otherwise. It’s a big opaque bureaucracy.
- jaclaz 7y ago>If United, however asks how clean the aircraft was and there was chocolate smeared on my seat they get a 1 out of 5. Well, but then that is not nit picking anything, it is objectively reporting issues that are real. From your original post it sounded (to me at least) like you would downrate a hotel because the maid forgot to leave in the bathroom a shower cap. (as opposed to just call service for one, if needed) BTW I know someone that actually did that, and he was (is) completely bald.