Customer service got so much better over the years it's almost unbelievable that we accepted where we came from. It used to be that companies needed to be shame

Customer service got so much better over the years it's almost unbelievable that we accepted where we came from. It used to be that companies needed to be shamed on national TV before they would even consider to change their attitudes to paying customers. In the 21st century so many companies really rely on good ratings by consumers they go out of their way to get a negative review, or to compensate you to take one away if you do post one. Maybe the companies stuck in the 20th century or the ones that think they'll just hold on to their monopoly forever still believe they'll get away with it but those are businesses most likely to be disrupted in the next 10-20 years.