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Even if you can ride the fine line to keep frustrated customers, they’ll tell friends, family, and strangers about how much you suck and you’ll have a harder ti
by mikeash 7y ago
Even if you can ride the fine line to keep frustrated customers, they’ll tell friends, family, and strangers about how much you suck and you’ll have a harder time acquiring new customers.
- close04 7y agoThat's great for situations where you don't really need the service. But some of the worst offenders are ISPs and mobile operators and they're also in the best position to have monopoly.
- luckylion 7y agoAs long as your competitors do the same thing, they'll tell their brother and he'll reply with "oh I had the same experience with $competitor" and customer service is no longer a relevant factor in deciding which company to go with.