Instead of solving their customers' problems immediately, they have a computer analyze the tone of your voice and decide whether or not you really need to be he

Instead of solving their customers' problems immediately, they have a computer analyze the tone of your voice and decide whether or not you really need to be helped. We're one step closer to life being a "simulation" where very little that is real matters. Your position as a customer and customer service's position as an agent are irrelevant, what matters is whether or not the computer has decided you are worth helping (until then, the agent "cannot" help you). I think the worst part is, people will adapt and start to treat customer service with more anger, as they'll learn it solves their problems more frequently. Some of them will take this behavior out into meatspace instead of just doing it over the phone. Of course, people already do this, but even more people will do it as a result of this sort of treatment.