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Lots of potential to undermine this. Start every customer service interaction with “I’m going to cancel my service”. Make yourself sound angry but don’t attack

Lots of potential to undermine this. Start every customer service interaction with “I’m going to cancel my service”. Make yourself sound angry but don’t attack the representative directly of course (don’t be an asshole). Say you’re angry, definitely. Sense of urgency, and other social engineering techniques. Companies can’t stop this that easily. If they do, they basically have to try to call bullshit and confront them. Any system that counters this will end up harming normal customers who are generally angry.

crankylinuxuser 7y ago
The last time I got counterfeit goods from Scamazon (was not on prime), I called them up and they gave me a line about how I'd have to ship it back on my dime and I might get a refund. Once I started yelling, the situation drastically changed and suddenly they were offering free shipment. I demanded a ship box delivered, since I shouldn't have to go out of my way for counterfeits. More yelling and... And they sent a ship box to my house, and included 3 months of prime. Literally, the more I abused someone on behalf of shitty corporate policy, the more I got.
orev 7y ago
Which is basically what everyone has been doing with cable companies for years to get lower bills, until recently when they started calling everyone’s bluff. If you try to cancel now, they’ll mostly just say “fine” and send you right through the process.
- psim1 7y ago
  YMMV. My method has been working well with Comcast. When it's renewal time, I call and ask for the retention department immediately (say "cancel" to the interactive voice response system). When the agent comes on the line, I say that my rate is going up and I just want to keep the same rate and same service. No threatening, no anger, no actual statement that I want to cancel. Just, "I want to keep the same service and the same rate. Can we do that?" It has worked for about five years so far. I switched to Comcast from Verizon DSL. With Vz, there was no negotiation, and besides, their service was actually terrible and I did want to cancel.
- yardie 7y ago
  Which is why. Some friends rotate accounts by using their name, their partner’s name, and even their kid’s name in an annual dance of getting the new user introductory rates.
deleted 7y ago
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crankylinuxuser 7y ago

The last time I got counterfeit goods from Scamazon (was not on prime), I called them up and they gave me a line about how I'd have to ship it back on my dime and I might get a refund. Once I started yelling, the situation drastically changed and suddenly they were offering free shipment. I demanded a ship box delivered, since I shouldn't have to go out of my way for counterfeits. More yelling and... And they sent a ship box to my house, and included 3 months of prime. Literally, the more I abused someone on behalf of shitty corporate policy, the more I got.

orev 7y ago

Which is basically what everyone has been doing with cable companies for years to get lower bills, until recently when they started calling everyone’s bluff. If you try to cancel now, they’ll mostly just say “fine” and send you right through the process.

psim1 7y ago
YMMV. My method has been working well with Comcast. When it's renewal time, I call and ask for the retention department immediately (say "cancel" to the interactive voice response system). When the agent comes on the line, I say that my rate is going up and I just want to keep the same rate and same service. No threatening, no anger, no actual statement that I want to cancel. Just, "I want to keep the same service and the same rate. Can we do that?" It has worked for about five years so far. I switched to Comcast from Verizon DSL. With Vz, there was no negotiation, and besides, their service was actually terrible and I did want to cancel.
yardie 7y ago
Which is why. Some friends rotate accounts by using their name, their partner’s name, and even their kid’s name in an annual dance of getting the new user introductory rates.

deleted 7y ago

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