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The people that process the returns make next to nothing and run off a script of yes/no and anything weird gets escalated. A Q/A person to validate a range of
by JakeTheAndroid 7y ago
The people that process the returns make next to nothing and run off a script of yes/no and anything weird gets escalated.
A Q/A person to validate a range of products for authenticity (or at least more so than now) likely costs more per hour.
They have their supply chain so efficient, it's likely very cheap for them to move physical items across the globe.
- ldoughty 7y agoIt would cost them $20/hr per validator (burdened). If only 5 items an hour are bad returns, that's $4 per item identified. It's likely cheaper to have you, the customer, do the valuation because you might not even realize the issues... And if you do, you might be too lazy to return it. Which further let's the value of hitting a validator.. so the employee would now be to probably find twice as many bad returns per hour for the company to break even.