Re #4, there's a spectrum of reading and comprehension ability - it's not just that some people can read and others can't. That may simplify your problem: you c

Re #4, there's a spectrum of reading and comprehension ability - it's not just that some people can read and others can't. That may simplify your problem: you can still provide instructions in text form which are useful for your target audience. Government departments here in the UK have guidelines, I believe, about what reading level the language used in official forms should target. If you're interested, here are a few links: http://www.nao.org.uk/whats_new/0203/02031145.aspx?alreadysearchfor=yes http://www.nao.org.uk/whats_new/0203/02031145.aspx?alreadyse... http://www.idea.gov.uk/idk/core/page.do?pageId=1536729 http://www.idea.gov.uk/idk/core/page.do?pageId=1536729 http://www.cipd.co.uk/housestyle/plainenglish.htm http://www.cipd.co.uk/housestyle/plainenglish.htm