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I've done the same thing multiple times. Used to get 1500 email a day and 5000 over a weekend. There's really not much other option. We need email 2.0, despe

• cosmodisk 7y ago
  Email 2.0 or 3.0 won't help. Nowadays we have things like Slack,which is the same crap,only requires immediate attention. One of the main problems,in my opinion,is people's obsession with notification. Just yesterday I had a meeting,where my colleague said he's happy to get additional 200-300 emails/month instead of a daily report with the same info. The other category are the people who Cc'ing everyone on everything.When I see an email with 5-8 people Cc'ed,it makes me sick.There are situations,where it makes sense but in general it's just 'it won't make any harm if I'll CC him as well' kimd of thing.
  • jodrellblank 7y ago
    There was a recent HN submission about how distributed message queues are a bad design from history, with a lot of problems, and request/response is much better. This calls to me as a problem with email - we dump information into email and then expect a response, while trying to forget about the email. Then with no response, the system breaks down - we have no clue what happened; do we requeue the email? Wait more? Ask if the email system is down? Chase every email with a phonecall? We need some replacement (like a ticketing system, for more than just tickets) for tracking work, and where the system will chase it up until it's done - or close it once it's no longer needed. For at least part of things, a centralised work queue that isn't duplicated in inboxes and relying on individual's organizational skills.