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The ethics come from exclusion. If a reasonable device(ie cheap & modern) is unable to load said website, then they are stopped from using that site. If you ar
by KaiserPro 7y ago
The ethics come from exclusion.
If a reasonable device(ie cheap & modern) is unable to load said website, then they are stopped from using that site. If you are "poor" to use a term, then it might be that your phone is your only way of interacting with said service. (libraries and other places are not an option due to cost of getting there, or lack of time.)
You are effectively saying that you must be this rich to use our stuff.
Now, if you're bently, rolex or similar thats basically your whole way of life. But if you're a utility that provides a monopoly, then its morally dubious. Especially as things like paying bills over the phone, or by post incurs an extra cost.
- kmlx 7y agomy argument is that performance doesn't matter if user experience isn't affected. if it is, then sure, performance becomes a moral issue. but if there is no effect, then poor performance simply becomes a technical issue.
- kdmccormick 7y agoSure, but the entire article is about how experience is widely being affected by poor performance. I'm not sure what point you're trying to make outside of pedantics.
- kmlx 7y agopoor performance is not a pre-requisite of bad experience. in reality it's a combination of UI & UX that contributes the most to bad experiences. not poor performance. so don't focus on poor performance when there is no effect. and even when there is a marginal effect, UI & UX matter a lot more and could even negate the poor performance aspect. so my point: UI&UX > performance. almost every single time. all of this is based on various analysis i have done for a whole slew of clients dating back to 10 years ago.
- KaiserPro 7y ago_The_ tangible example put forward is that it takes 60 seconds to render a page, and that phone is only a year old. If you wish to argue the semantics, rather than the subject of the matter, I'll take that as your tacit agreement that if you can't use a website, that's generally bad.