3 ms·
For the “structure long messages” bit, i was taught to use the SCRAP mnemonic: Situation: x has broken Complication: dev is on lunch Resolution: wait for
by dijksterhuis 7y ago
For the “structure long messages” bit, i was taught to use the SCRAP mnemonic:
Situation:
x has broken
Complication:
dev is on lunch
Resolution:
wait for dev to return from lunch and request investigation and thoughts on fix
Actions:
@dev finish lunch;
@teamlead inform @dev when returned from lunch;
@dev investigate problem and report to @teamlead;
@teamlead update @me on progress;
@me inform clients on issue
@me setup meeting to discuss potential fixes with @teamlead & @dev.
Politeness:
have a good lunch everyone
- mxuribe 7y agoI've used an almost identical method, but never knew this had a name, or such a neat mnemonic!