So much this. These kinds of workflows are far more common than you would think they’d be, looking in from the outside. This is true even if your company has

So much this. These kinds of workflows are far more common than you would think they’d be, looking in from the outside. This is true even if your company has in-house developers. At the small company I work for, we have barely enough developer bandwidth to cover most things related to our core products as it is. Improving internal support processes just isn’t even on the radar for us as a dev team. So those things either get contracted out (where we as a dev team may have limited or no evaluation input with regards to the quality of the solution), purchased (again with little or no input from us as devs) or are built ad-hoc by the less technical side of the business. Companies have a lot of internal moving parts and resource limitations that together lead to these kinds of things.