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Most of that question involves a level of detail I can't get into. But, we use the same batch of IP addresses for all our mailings. We have authentication set
by JakeStone 7y ago
Most of that question involves a level of detail I can't get into. But, we use the same batch of IP addresses for all our mailings. We have authentication set up with SPF, DKIM, and DMARC, and we're very careful on our rate of delivery, and as above, we respond quickly to unsubscribes. As well as the occasional report of our mailings getting labeled as spam.
We also partner with a reputation monitor that makes sure we're behaving, and they also let us know if we're approaching thresholds of not email friendly behavior. The only time I've seen that happen was when we did some IP consolidation and certain mail handling companies automated systems found our behavior anomalous, and thus was flagged suspicious. Since we knew, and our monitor knew this would happen, it was handled, and everyone (us, monitor, mail domains, customers) was running back to normal behavior within about two weeks.
In the end, no blacklisting from this, and none while I've been here. We've had a fairly high inbox delivery rate (based on our rep monitor, about 3% higher than the average) over the years, and about the only thorn in my side is Comcast, and even our reputation monitor has "special" metrics to measure their customers in regards to Comcast. :)
- dennisgorelik 7y agoWhy not use something like Amazon SES? They know how to send emails and, most importantly, how to collect complaints and bounces feedback from email providers.
- tatersolid 7y agoAhh “open rates”. The great lie of the email marketing industry. Those numbers that Marketo and company show are either completely made up or at least have hidden “scaling algorithms” applied. All modern email clients block all image and CSS requests by default, and email security filters examine any linked URLs automatically. So there is no reliable “opened but did not click” feedback mechanism at all in modern email. Set up a seed list of 100 email addresses you control, send through email marketing tool of choice. Open exactly 1 of those emails from a default client. See what lies their “open rate” dashboard gives you.
- tatersolid 7y agoAbove was a reply to wrong parent but cannot delete. Repost below.