This is absolutely true -- Amazon sets a high bar for customer service when it comes to returns, making things right, etc. And yet there's this problem with fr

This is absolutely true -- Amazon sets a high bar for customer service when it comes to returns, making things right, etc. And yet there's this problem with fraud! Counterfeit products, Kindle Unlimited scammers, etc. I'm not totally sure how to reconcile the two. Possibly it's that the customer service mentality is very strong in the group that's responsible for saying "yes, you can return that" but not as strong in the engineering/product teams in retail? (AWS is functionally a different organization than retail, which is probably worth remembering for these discussions.)