Look at the success Trader Joe's and Costco have had. Either company could replace the happy, experienced checkers, who care about what they're doing and how th

Look at the success Trader Joe's and Costco have had. Either company could replace the happy, experienced checkers, who care about what they're doing and how they're doing it with $10/hr people who have no stake in what's going on. The important distinction is the stake that your employees take in what's happening. The people who are closest to and most affected by problems are the best suited to solve them. If you hire a fleet of people who don't care about solving those problems, they won't get solved. You hire a fleet of people who give a shit day in and day out, you're going to get those nagging issues that, in the long run, cost you the most. Those companies that think that boots on the ground are replaceable in any industry overestimate the importance of management. I rely on my people to keep me abreast of the issues, as a manager, that I need to be aware of. I expect them to fix the issues that are within their power to fix and escalate the rest of them.