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The reason I ended up with XPS 13 instead of ThinkPad was appalling service levels from Lenovo.They are on the same level at least in the UK,as an average run d
by cosmodisk 7y ago
The reason I ended up with XPS 13 instead of ThinkPad was appalling service levels from Lenovo.They are on the same level at least in the UK,as an average run down kebab kiosk.
I don't think I've seen any other company that'd have 0.8 rate on trustpilot:
https://uk.trustpilot.com/review/www.lenovo.co.uk https://uk.trustpilot.com/review/www.lenovo.co.uk
Not sure how they remain the largest computer manufacturer on earth..
- caymanjim 7y agoI called customer support on a Sunday evening, and quickly got connected to a US-based support person. They sent me a return box overnight. So far I'm happy with the quality of service. The real test will be what happens after I ship it in for repairs. No complaints yet, though.