Of course I know what you mean. Many very big corporations do it that way. But that is not how it should be done and as you point out that destroys the friendli

Of course I know what you mean. Many very big corporations do it that way. But that is not how it should be done and as you point out that destroys the friendliness. A good customer service person at the phone will always be more friendlier and empathetic than one at the chat. It comes with the tools. This is so, because on the phone you can work with your voice.