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Can only agree to certain extent.Lenovo ThinkPads retain exceptionally good keyboard design despite being wafer thin.I have a bulky Toshiba made in 2015 and the

Can only agree to certain extent.Lenovo ThinkPads retain exceptionally good keyboard design despite being wafer thin.I have a bulky Toshiba made in 2015 and the keyboard is just very so so. At work I've got XPS 13 and the keyboard is really nice,so ultimately its down to the industrial designers.

caymanjim 7y ago
I have a late-2018 ThinkPad X1 Extreme, and while I love the feel of the keyboard, the keys around the mouse nub (GHBN) started becoming increasingly unresponsive after only a few months. Last week, the whole machine died horribly (unrelated), so I'm hoping to get the keyboard replaced as well when I send it in. I love the machine, and overall it's well-built, but I'm going to be wary of the keyboard. One of the main reasons I bought the ThinkPad was because I'd gotten fed up with MacBook keyboard failures.
- cosmodisk 7y ago
  The reason I ended up with XPS 13 instead of ThinkPad was appalling service levels from Lenovo.They are on the same level at least in the UK,as an average run down kebab kiosk. I don't think I've seen any other company that'd have 0.8 rate on trustpilot: https://uk.trustpilot.com/review/www.lenovo.co.uk https://uk.trustpilot.com/review/www.lenovo.co.uk Not sure how they remain the largest computer manufacturer on earth..
  - caymanjim 7y ago
    I called customer support on a Sunday evening, and quickly got connected to a US-based support person. They sent me a return box overnight. So far I'm happy with the quality of service. The real test will be what happens after I ship it in for repairs. No complaints yet, though.
- freedomben 7y ago
  Thanks to the self-serviceability of Thinkpads, replacing the keyboard is pretty easy. My Thinkpad gets a lot of use so I replace the keyboard about every 12 months. I do wish it were easier to order parts directly from Lenovo, but you can find them on Amazon and many other e-retailers.

caymanjim 7y ago

I have a late-2018 ThinkPad X1 Extreme, and while I love the feel of the keyboard, the keys around the mouse nub (GHBN) started becoming increasingly unresponsive after only a few months. Last week, the whole machine died horribly (unrelated), so I'm hoping to get the keyboard replaced as well when I send it in. I love the machine, and overall it's well-built, but I'm going to be wary of the keyboard. One of the main reasons I bought the ThinkPad was because I'd gotten fed up with MacBook keyboard failures.

cosmodisk 7y ago
The reason I ended up with XPS 13 instead of ThinkPad was appalling service levels from Lenovo.They are on the same level at least in the UK,as an average run down kebab kiosk. I don't think I've seen any other company that'd have 0.8 rate on trustpilot: https://uk.trustpilot.com/review/www.lenovo.co.uk https://uk.trustpilot.com/review/www.lenovo.co.uk Not sure how they remain the largest computer manufacturer on earth..
- caymanjim 7y ago
  I called customer support on a Sunday evening, and quickly got connected to a US-based support person. They sent me a return box overnight. So far I'm happy with the quality of service. The real test will be what happens after I ship it in for repairs. No complaints yet, though.
freedomben 7y ago
Thanks to the self-serviceability of Thinkpads, replacing the keyboard is pretty easy. My Thinkpad gets a lot of use so I replace the keyboard about every 12 months. I do wish it were easier to order parts directly from Lenovo, but you can find them on Amazon and many other e-retailers.