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Broadly speaking, the easier it is for a customer to buy stuff, the harder it is to cancel them - gym memberships, internet etc. This is why many online servic
by justaguyhere 7y ago
Broadly speaking, the easier it is for a customer to buy stuff, the harder it is to cancel them - gym memberships, internet etc.
This is why many online services don't send you an email when they charge you monthly (they hope you forget the subscription and this strategy works very well), you need to call them and wait for an hour to speak to an "executive" who is pushy and unhelpful etc.
There should be a law to force any subscription service to inform you every time they charge (a simple email). It would also be nice to have a "subscribe until" option. For example, if I am looking for a job and am confident that I'll find one in the next 3 months, I should be able to say "charge me $30 per month, for the next 3 months" ...
- protonfish 7y agoOr better, make banks allow you to cancel recurring payments for without a fee, and make non-payment the same as cancelling an account.
- zaarn 7y agoEurope is partially there; SEPA Debits can be blocked for free. The last part is missing, so you still have to cancel the account, but you can at any point deny them access to your bank account. Generally this should only be used once you have notified the other party of the contract of the cancellation (preferably in a way that can be traced and proven, like signed receipt postal mail) and they then ignore your cancellation.
- saltminer 7y ago>This is why many online services don't send you an email when they charge you monthly (they hope you forget the subscription and this strategy works very well) Reminds me of a scummy tactic by Spectrum - they never sent me a bill after the first month (or if they did they used the previous tenant's name), then charged me a late fee.