Yep, and many customers use a "cancel service" request as a pretext to get a discount or other benefit. The call-center departments that handle cancellation re

Yep, and many customers use a "cancel service" request as a pretext to get a discount or other benefit. The call-center departments that handle cancellation requests aren't frequently named "Customer Retention" for nothing. I've gotten discounts and free-bees from my NYTimes electronic subscription in this way.