> It turns out that there is more than one kind of Fedex account, and we had opened the wrong kind. So we opened another Fedex account. oof. I've had this exa

> It turns out that there is more than one kind of Fedex account, and we had opened the wrong kind. So we opened another Fedex account. oof. I've had this exact same problem with DHL. There's DHL, DHL International and DHL Express, each with country specific branches. I once had a package of business cards "destroyed" because DHL Express will not deliver to a DHL Packstation. I can only assume it's a natural artifact of organisations getting so big and inefficient, which seems to be a common factor in the mail industry, and packages literally falling between the cracks of the organisation.