Employees who can answer a phone call are cheap and a dime a dozen. Employees who can type and appropriately communicate their intentions in written form, not

Employees who can answer a phone call are cheap and a dime a dozen. Employees who can type and appropriately communicate their intentions in written form, not so much. Also, unless the phone calls are recorded by one party, telephone calls don't leave a paper trail for later accusations to be verified/denied, etc..