>Fedex is in bulk shipping business where every cent of efficiency is squeezed out from by refining the process. There is no room for human decisions in individ

>Fedex is in bulk shipping business where every cent of efficiency is squeezed out from by refining the process. There is no room for human decisions in individual cases. I'm not even a big customer (just shipping for personal purposes), but still I constantly work with the same support rep. I've dealt with way smaller companies that wouldn't give me a personal rep, with Fedex I always deal with the same guy for support and customs handling. I only ship a few packages a year, and receive a few hundred.