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Speaking at the phone is faster than typing a chat comment. It is also more empathetic, the human touch makes people perceive the company as friendlier, closer
by Torwald 7y ago
Speaking at the phone is faster than typing a chat comment. It is also more empathetic, the human touch makes people perceive the company as friendlier, closer to you and more empathetic.
- swebs 7y agoNothing says "friendly and empathetic" like talking to a robot to go through menu options, then being put on hold for 45 minutes listing to music being played through a tin can while waiting to be connected to some contracting call center.
- Torwald 7y agoOf course I know what you mean. Many very big corporations do it that way. But that is not how it should be done and as you point out that destroys the friendliness. A good customer service person at the phone will always be more friendlier and empathetic than one at the chat. It comes with the tools. This is so, because on the phone you can work with your voice.