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I'm dealing with a company at the moment where the interaction tends to go like this: 1. They call my mobile number, but I am not available. 2. They email me
by gvurrdon 7y ago
I'm dealing with a company at the moment where the interaction tends to go like this:
1. They call my mobile number, but I am not available.
2. They email me to say that they can't get hold of me and ask me to phone them.
3. I contact their customer support on Twitter who tell me what the original message was.
Simply sending me the message by email in the first place would save some time. I'd also then have a log of any discussion, which I don't get on the telephone (but they record conversations).
- natmaka 7y agoPeople at this company may think that some potentially confidential information may arise in what they will (send to (or receive from) you. Many believe that the phone is better at preserving confidentiality.
- gvurrdon 7y agoIndeed. But, they still do this even after I have explicitly requested emails.
- thinkingemote 7y agoTelephone is voice which is better for salesmen to sell you stuff.