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Or you make quality explicit and let the customer decide: do you want Ikea furniture, or do you buy your furniture from a top tier furniture brand? Do you buy k
by ako 7y ago
Or you make quality explicit and let the customer decide: do you want Ikea furniture, or do you buy your furniture from a top tier furniture brand? Do you buy kia, ford, Rolls Royce?
You want the level of quality the customer cares about.
Quality is not an absolute thing: you either have quality or not. Quality is a range, from very bad quality with no validation to 100% full coverage, full testing, works in all situations.
Usually customers are not willing to pay for 100% and as a business you do not have the time nor budget to build for a 100% quality.