Team members on our oncall rotation make use of, and update, runbooks. These have the frequently-occurring issues and resolutions that responders need to be awa

Team members on our oncall rotation make use of, and update, runbooks. These have the frequently-occurring issues and resolutions that responders need to be aware of. We make sure these get updated as our knowledge expands. General project knowledge is somewhat scattered between Confluence and Dropbox Paper. Important docs may be linked from the code, but we haven't done a great job of, for example, ensuring future developers know where to find design/decision documents. I have seen some teams implement readmes or automatically pull some specially-commented code into Confluence, but that has mostly been for code at the infrastructure/framework level that does not change frequently.