4 ms·
Man, this is big. What a bummer for Wakemate. I admire your honesty though. Thanks for not keeping quiet.
by donniefitz2 16y ago
Man, this is big. What a bummer for Wakemate. I admire your honesty though. Thanks for not keeping quiet.
- tlrobinson 16y agoThanks for not keeping quiet. If they kept quiet and someone were injured or killed due to a known defective product wouldn't they be open to lawsuits?
- clewiston 16y agoWe sent this email tonight within an hour of hearing about the first issue. One of our goals as a company is to increase people's quality of life -- starting with sleep. It was immediately apparent to us we had to tell our customers, especially if their safety was at all at risk.
- HeyLaughingBoy 16y agoIsn't this a bit drastic, though? I absolutely commend you for the fast reaction and concern about customer's safety, but do you know the extent of the problem? I mean, if the problem is limited to a certain batch of power supplies (or just that single faulty one), you've just deprived a large number of customers of the use of product. Certainly if you have no way to segment the people who may be affected, then the safest thing is a total product recall, but that's generally the last resort any business will take in this situation. In any case, I hope this is just a speedbump for you guys and you continue on successfully.
- kljensen 16y agoThey're open to lawsuits is any case -- such in the nature of selling products in the US. They likely have product liability insurance.
- jpcx01 16y agoNot like they really had a choice here. It's spreading like wild on twitter already. If they ignored it, it would have been a huge problem for them. At least they aren't crazy and are doing the right thing. I'm guessing someone really regrets trying to save a few pennies on the charger. It's a tough business no doubt. I think they'll make it through just fine though.