I had a terrible experience with my Omnia and support willfully ignored me despite repeated requests for help. It’s now sitting in my closet with a burnt out c

I had a terrible experience with my Omnia and support willfully ignored me despite repeated requests for help. It’s now sitting in my closet with a burnt out chip. Long story short, I put the same network cards in it all the enthusiasts were. Those slots were meant to be user upgradeable. It starts smoking, I open it up and send some pics to the company. They don’t get back to me. Two weeks later I do what anyone does in this position and post on their forums. That gets their attention, they write me back. Immediately they’re on the defensive and after another week of bartering agree to take a look at it only if I ship it to them at my expense and pay for the repairs. At this point I’ve already sunk 5 hundred dollars into it so I agree and ask for a shipping address. They never get back to me. Over the next month I send them follow up emails literally begging to pay them to fix my router. I never got a response. Between CZ.nic and Purism, I’ve sworn off small hardware shops. It’s been my experience they often don’t stand behind their products when they fail or simply lack the customer service bigger firms can afford. I ended up buying a few mesh routers from Synology which have been purring away ever since.