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Every laptop manufacturer says this. It's the single reason I stopped buying anything from shops. When you go back to the shop and try and explain you don't c

Every laptop manufacturer says this. It's the single reason I stopped buying anything from shops. When you go back to the shop and try and explain you don't care what the description/contract/website said - you want a display with no dead/hot pixels, they just shrug. When you buy it online (in the EU) you have a couple of weeks where you can just return it for no reason for a full refund.

OJFord 7y ago
The Distance Selling (as it's called in the UK, may vary where you are) regulations were designed to replicate the experience and protection you have purchasing in person, not to provide something stronger. It's just easier to 'argue' with an automated form (you don't need to!) than with a person.
- iamnotacrook 7y ago
  I couldn't tell you what they were designed for, but they were absolutely stronger in practice, as I have seen friends turned away from shops (yes, I'm in the UK) due to dead pixels, and the exact same shop would be entirely powerless to prevent you returning exactly the same laptop if bought online. It's not about easier - it's just different. By the way, I didn't refer to the regulations as the Distance Selling Act as that no longer exists - it's been replaced with the Consumer Contracts Regulations.
  - Fnoord 7y ago
    The great thing about it is, the 2 weeks only start when you receive the item. And you can return for any reason. So I'd say the following: if the device contains _annoying_ dead pixels which you are unable to fix, return it. Simple. If they don't bother you, or you can't notice them (likely means they don't bother you) then stick with it. That's the rule of thumb I use with regards to screens. I only had once (in what was it 2003?) that I had to return a 2nd hand monitor from Germany to Netherlands with too many dead/stuck/whatever pixels. And I don't care that they find it possibly annoying. I'm not swimming in easy money...

OJFord 7y ago

The Distance Selling (as it's called in the UK, may vary where you are) regulations were designed to replicate the experience and protection you have purchasing in person, not to provide something stronger. It's just easier to 'argue' with an automated form (you don't need to!) than with a person.

iamnotacrook 7y ago
I couldn't tell you what they were designed for, but they were absolutely stronger in practice, as I have seen friends turned away from shops (yes, I'm in the UK) due to dead pixels, and the exact same shop would be entirely powerless to prevent you returning exactly the same laptop if bought online. It's not about easier - it's just different. By the way, I didn't refer to the regulations as the Distance Selling Act as that no longer exists - it's been replaced with the Consumer Contracts Regulations.
- Fnoord 7y ago
  The great thing about it is, the 2 weeks only start when you receive the item. And you can return for any reason. So I'd say the following: if the device contains _annoying_ dead pixels which you are unable to fix, return it. Simple. If they don't bother you, or you can't notice them (likely means they don't bother you) then stick with it. That's the rule of thumb I use with regards to screens. I only had once (in what was it 2003?) that I had to return a 2nd hand monitor from Germany to Netherlands with too many dead/stuck/whatever pixels. And I don't care that they find it possibly annoying. I'm not swimming in easy money...