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Wow. From where I'm sitting it seems like Reddit went to the ends of the earth to make users happy during periods of change, and wound up with a prevailingly ne
by shawndrost 7y ago
Wow. From where I'm sitting it seems like Reddit went to the ends of the earth to make users happy during periods of change, and wound up with a prevailingly negative reputation (in its own community) for its efforts. Was that the impression internally as well?
- jedberg 7y agoHah. Yes, we felt the same. We would make every effort to make change painless, and people would complain violently. It didn't help that our website was the perfect platform for complaining about change to your favorite website. But at the end of the day we knew it was usually just a vocal minority, and when that wasn't the case, we would roll the changes back or make further changes to address feedback. Over time we learned it was better to release new stuff as beta and let people self select if they want to use it (hence the continued existence of old.reddit.com).
- opportune 7y agoReddit's UX was perfect from a (my) user point of view in like 2011. Everything added or changed since then has been either unnecessary stuff that nobody asked for, adding social network features that aren't what reddit was originally meant for, or a way to better serve ads. The only thing reddit needed was to improve the mobile experience, which they kinda did, except they have tons of annoying dark patterns in it to push you towards the app.