Perhaps listening to the authors might provide more clarity: https://www.marketplace.org/2019/07/25/scandals-apologies-and-trust-issues-the-aftermath-of-a-corpo

Perhaps listening to the authors might provide more clarity: https://www.marketplace.org/2019/07/25/scandals-apologies-and-trust-issues-the-aftermath-of-a-corporate-crisis/ https://www.marketplace.org/2019/07/25/scandals-apologies-an...