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This was never an issue because in the old model you only provide support for one year, and sell an annual maintenance plan at 20% of original price to continue
by jeremyjh 7y ago
This was never an issue because in the old model you only provide support for one year, and sell an annual maintenance plan at 20% of original price to continue it.
- enraged_camel 7y agoPeople balked at that too, though. It was widely perceived as a "money milking" scheme.
- jeremyjh 7y agoConsumers complained, sure but most businesses understand that it costs money to provide services. If a software vendor had no plan for funding maintenance that would be perceived as a supplier risk because it’s unsustainable.