>when you have a product that works, and an existing customer base - freeze it. ... simply leave the product the way it is, bar minor BAU and bug-fix work. Inst

>when you have a product that works, and an existing customer base - freeze it. ... simply leave the product the way it is, bar minor BAU and bug-fix work. Instead devote effort into building a new, next-generation product ... As a counterexample, Apple did this with Final Cut Pro and suffered years of criticism from customers for “abandoning” their installed base. Of course, being Apple, they didn’t seem to care. :) The new version eventually got to parity and beyond, but in the meantime people were seriously unhappy (and I’m sure many still are). People don’t like change, and people also don’t like being abandoned.