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I had a phone call with the Inland Revenue where they collected most of my details by an automated voice based system - which worked flawlessly. This came as a
by arethuza 7y ago
I had a phone call with the Inland Revenue where they collected most of my details by an automated voice based system - which worked flawlessly.
This came as a slight surprise as literally no other voice activated system works for me in any way that is remotely usable (Apple, Android, whatever is in my car...).
I wonder where they get their voice recognition technology from? ;-)
- viraptor 7y agoHighly targeted voice recognition is much simpler to train, which makes endpoints like inland revenue much more accurate than generic voice assistants. In many cases this is a problem of "did you say one of these 20 things" vs "let's try to transcribe every one of these words from a full dictionary".
- arethuza 7y agoYeah that makes sense, still it was a lot better than other systems I've used when I've phoned support lines for some commercial companies.
- szerr0221 7y agoFYI some companies use people to transcribe the speech in real time, its faster than taking a phone call with all the extra pleasantries.
- noir_lord 7y agoIf I was a cynic I'd say they seem to be remarkably efficient at doing the things we don't want and much less so the things we do.