Don't call your direct reports underlings for a start. How do you have little in common with them? You've just spent many, many years performing their role. Th

Don't call your direct reports underlings for a start. How do you have little in common with them? You've just spent many, many years performing their role. The key to success in this role, as is the case is most is to display empathy for those around you. Once you are able to do this, the correct choices with regards to the administrative particulars of the role will be easy to see. Read How to win friends and influence people.