2 ms·
Agreed on the more acceptable response, but the corporate culture of the company may not make that the worst thing he could say in terms of staying employed.
by Semiapies 16y ago
Agreed on the more acceptable response, but the corporate culture of the company may not make that the worst thing he could say in terms of staying employed.
He clearly wasn't coached to say "I'll pass it on" and was floundering to respond to a person who was upset over what the help desk guy could easily recognize was a real flaw in the software, while obviously not feeling remotely secure in saying anything that might even suggest that this was a flaw.
- flatline 16y agoAgreed, there is probably no feedback system whatsoever, and the IT guy is almost certainly more powerless than the doctor. Which points to the real problem - it's usually the administrative staff that signs off on the software requirements with feedback only coming from other administrators. At least, that was the predominant trend for electronic medical records during the 90s and the earlier part of the past decade.