Seems obvious to me. Most companies will take the most unreasonable customer complaint and ask how they can fix the customer's boo boo, with a smile. Meanwhile

Seems obvious to me. Most companies will take the most unreasonable customer complaint and ask how they can fix the customer's boo boo, with a smile. Meanwhile, a reasonable complaint from staff could be seen as an uprising of the working class. You can also think of it this way: when 15% of your staff leave, you at least don't have to pay them. You get a 100% discount on 15% of your old headcount. Maybe you take some of those savings to bribe other staff to pick up the slack before the replacements come in. If 15% of your customers leave, that's just money gone and you're stuck holding the bag on everything from inventory to leases, to salaries, and your own idle time.