I don't think Google is evil. I do think they exhibit (or have exhibited in the past) a pretty callous disregard for the devastating effects their careless cust

I don't think Google is evil. I do think they exhibit (or have exhibited in the past) a pretty callous disregard for the devastating effects their careless customer service can have on small businesses. If "don't be evil" means anything, it means they have a <i>duty</i> to exhibit proper diligence when applying their policies. It all boils down to automation and cost savings. Google has to operate at an incredible scale. To drive the big bus they've decided they just need to run over people (businesses) some of the time. Back then I would have paid $10 or $20 just to be able to talk for 5 minutes to a human being. They could at least provide that option (and maybe they do, now).