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Depends, how did they get to the server (secure jumpbox)? Did anyone know it'd be a security related event when they were diagnosing the problem? Did the tech

Depends, how did they get to the server (secure jumpbox)? Did anyone know it'd be a security related event when they were diagnosing the problem? Did the tech take precautions? In such a case, I don't think robinhood.com would need to notify users. They tcpdump would be handled securely, scrubbed properly, troubleshooting done, and that'd be the end of it. If that isn't what happened, someone should be losing their job. The minute you think diagnosing network problems is a reason to ignore security to a degree that your users need to be notified you're incompetent.

icedchai 7y ago
If they used the info to hack accounts or other malicious activity, then yes, they should lose their job. If they just left a log or capture file around somewhere, nope. Everyone makes mistakes.
- redleggedfrog 7y ago
  "If they just left a log or capture file around somewhere, nope. Everyone makes mistakes." I guess that's where you and I differ. There are certain mistakes that are tolerable. But ones that result in mass emailing to your clients that they need to change their passwords are not. I'd never heard of robinhood.com before, but now I have, and my impression is I'd never trust them because they have staff that makes mistakes with my secure information. Think of how robinhood.com's employees feel about this. Management, and the people who are now watching the fallout rob the company of revenue. Telling me that the person who made that mistake is gone might make me think differently. The minute you start taking users name and passwords you're in the big boy world and need to treat it as such. Mistakes can be fatal, not just for your job, but your company.
  - icedchai 7y ago
    I appreciate their transparency. It should make you trust them more because they're letting you know about the problem. Some organizations would simply ignore this and move on. You'd never know it even happened.
    - redleggedfrog 7y ago
      I'll admit, that's a good point that made me go, "Hmmm."
  - Buge 7y ago
    Are you aware that Github, Twitter, and Facebook also logged passwords? https://www.zdnet.com/article/github-says-bug-exposed-account-passwords/ https://www.zdnet.com/article/github-says-bug-exposed-accoun... https://arstechnica.com/information-technology/2018/05/twitter-advises-users-to-reset-passwords-after-bug-posts-passwords-to-internal-log/ https://arstechnica.com/information-technology/2018/05/twitt... https://www.theverge.com/2019/3/21/18275837/facebook-plain-text-password-storage-hundreds-millions-users https://www.theverge.com/2019/3/21/18275837/facebook-plain-t...
    - redleggedfrog 7y ago
      You're proving my point. It's not taken seriously enough, even by huge companies with lots of resources.
  - devinjflick 7y ago
    Blameless post-mortems are a thing for a reason. Honesty about mistakes should make you trust an individual/company more not less. Just my 2 c
deleted 7y ago
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icedchai 7y ago

If they used the info to hack accounts or other malicious activity, then yes, they should lose their job. If they just left a log or capture file around somewhere, nope. Everyone makes mistakes.

redleggedfrog 7y ago
"If they just left a log or capture file around somewhere, nope. Everyone makes mistakes." I guess that's where you and I differ. There are certain mistakes that are tolerable. But ones that result in mass emailing to your clients that they need to change their passwords are not. I'd never heard of robinhood.com before, but now I have, and my impression is I'd never trust them because they have staff that makes mistakes with my secure information. Think of how robinhood.com's employees feel about this. Management, and the people who are now watching the fallout rob the company of revenue. Telling me that the person who made that mistake is gone might make me think differently. The minute you start taking users name and passwords you're in the big boy world and need to treat it as such. Mistakes can be fatal, not just for your job, but your company.
- icedchai 7y ago
  I appreciate their transparency. It should make you trust them more because they're letting you know about the problem. Some organizations would simply ignore this and move on. You'd never know it even happened.
  - redleggedfrog 7y ago
    I'll admit, that's a good point that made me go, "Hmmm."
- Buge 7y ago
  Are you aware that Github, Twitter, and Facebook also logged passwords? https://www.zdnet.com/article/github-says-bug-exposed-account-passwords/ https://www.zdnet.com/article/github-says-bug-exposed-accoun... https://arstechnica.com/information-technology/2018/05/twitter-advises-users-to-reset-passwords-after-bug-posts-passwords-to-internal-log/ https://arstechnica.com/information-technology/2018/05/twitt... https://www.theverge.com/2019/3/21/18275837/facebook-plain-text-password-storage-hundreds-millions-users https://www.theverge.com/2019/3/21/18275837/facebook-plain-t...
  - redleggedfrog 7y ago
    You're proving my point. It's not taken seriously enough, even by huge companies with lots of resources.
- devinjflick 7y ago
  Blameless post-mortems are a thing for a reason. Honesty about mistakes should make you trust an individual/company more not less. Just my 2 c

deleted 7y ago

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