You're not really answering the question here, you're just stating fairly vague goals. I guess I should be more specific: Do you have a good featureset for supp

You're not really answering the question here, you're just stating fairly vague goals. I guess I should be more specific: Do you have a good featureset for support inboxes (such as Assignees, internal notes, open/closed requests, ticket merging, product teams with auto categorization for different email/Twitter accounts, ...) or would using Missive for support inboxes be more of a hack?