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I'm co-founder of Missive [1], mentioned in the post. If any of you have questions, I would be happy to answer them. [1] https://missiveapp.com/ https://missiv

I'm co-founder of Missive [1], mentioned in the post. If any of you have questions, I would be happy to answer them. [1] https://missiveapp.com/ https://missiveapp.com/

scrollaway 7y ago
How suitable is it for a support email inbox? I've used intercom in the past but their pricing is annoying and their entire tooling is … problematic. I could get into it but point is they don't fit the bill for mid-to-large b2c businesses with free support inboxes.
- plehoux 7y ago
  One of our primary goals is to create a AAA email client that behaves like you expect an email client to. A second goal is to inject collaboration in the email experience. Those two goals make Missive a perfect candidate for email support.
  - scrollaway 7y ago
    You're not really answering the question here, you're just stating fairly vague goals. I guess I should be more specific: Do you have a good featureset for support inboxes (such as Assignees, internal notes, open/closed requests, ticket merging, product teams with auto categorization for different email/Twitter accounts, ...) or would using Missive for support inboxes be more of a hack?
  - plehoux 7y ago
    Sorry! Yes, we do. Assignment, comments, triaging, Out of office status and more. https://missiveapp.com/features https://missiveapp.com/features
    - scrollaway 7y ago
      Excellent. I'll give your product a try and email you if I have feedback :)
elenveenpere 7y ago
FWIW, at Canny, we're a giant fan of Missive—the collaboration aspect to it is amazing and very useful! Plus, it looks and acts nice and simple with no overly complicated bells and whistles. Love!
- plehoux 7y ago
  Thanks Elen! Disclosure: Missive is a Canny customer, Canny is Missive customer We love Canny at Missive! If curious how we use it checkout our Canny board: https://missive.canny.io https://missive.canny.io And an example of users interacting with us on feature development through it: https://missive.canny.io/feature-requests/p/dedicated-team-inboxes https://missive.canny.io/feature-requests/p/dedicated-team-i...

I'm co-founder of Missive [1], mentioned in the post. If any of you have questions, I would be happy to answer them. [1] https://missiveapp.com/ https://missiveapp.com/

scrollaway 7y ago

How suitable is it for a support email inbox? I've used intercom in the past but their pricing is annoying and their entire tooling is … problematic. I could get into it but point is they don't fit the bill for mid-to-large b2c businesses with free support inboxes.

plehoux 7y ago
One of our primary goals is to create a AAA email client that behaves like you expect an email client to. A second goal is to inject collaboration in the email experience. Those two goals make Missive a perfect candidate for email support.
- scrollaway 7y ago
  You're not really answering the question here, you're just stating fairly vague goals. I guess I should be more specific: Do you have a good featureset for support inboxes (such as Assignees, internal notes, open/closed requests, ticket merging, product teams with auto categorization for different email/Twitter accounts, ...) or would using Missive for support inboxes be more of a hack?
- plehoux 7y ago
  Sorry! Yes, we do. Assignment, comments, triaging, Out of office status and more. https://missiveapp.com/features https://missiveapp.com/features
  - scrollaway 7y ago
    Excellent. I'll give your product a try and email you if I have feedback :)

elenveenpere 7y ago

FWIW, at Canny, we're a giant fan of Missive—the collaboration aspect to it is amazing and very useful! Plus, it looks and acts nice and simple with no overly complicated bells and whistles. Love!

plehoux 7y ago
Thanks Elen! Disclosure: Missive is a Canny customer, Canny is Missive customer We love Canny at Missive! If curious how we use it checkout our Canny board: https://missive.canny.io https://missive.canny.io And an example of users interacting with us on feature development through it: https://missive.canny.io/feature-requests/p/dedicated-team-inboxes https://missive.canny.io/feature-requests/p/dedicated-team-i...