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Postmates opens a tipping modal after a delivery that CANNOT BE CLOSED without inputting a tip and clicking submit. You literally have to type 0.00 and click su

Postmates opens a tipping modal after a delivery that CANNOT BE CLOSED without inputting a tip and clicking submit. You literally have to type 0.00 and click submit to continue to use the app. I grew up in a strong tipping household (both parents worked service jobs) and usually tip very highly, but everyone should have the right not to tip if they don't want to (with no shaming or prodding) and companies should not subsidize their operational costs by dark patterning customers into tipping.... grr. At the same time I hypocritically am a power user of many "gig economy" apps like uber, ubereats, postmates, etc. so I am contributing to the problem more than most.

rhino369 7y ago
I don't mind tipping, but if I'm paying the delivery guy myself, then what the hell is postmates charging me a delivery fee for? I have no idea what I'm paying for and who gets what. It's confusing. So i've been just tipping 3 bucks.
altmind 7y ago
and lyft tipping dialog does not allow to enter fraction of a dollar. that's all pretty annoying when you have specific rule to tip specific % of the bill and can not do that.
forgtpasswd 7y ago
I simply don't understand tipping before service. I have had multiple occasions where the delivery is either delayed, food items missing, delivery guy calling me and asking me to walk up to him/her because he/she doesn't want to deal with parking etc. But, still expected norm is to pay a tip in advance and hope for good service. And, in case you had a bad experience, well you rewarded the service with a tip in advance anyway.
- TheAceOfHearts 7y ago
  It's been a while since I last used their service, but I think they allow you to modify your tip after the delivery has been made.
  - forgtpasswd 7y ago
    Even with that feature, not sure if that sounds justifiable to some but that just seems even stranger than paying a tip upfront to me. If I buy a couch online, how would it feel if the retail website has a optional 15% tip for the delivery guy opted in by default in the checkout flow. And, provide an option to modify the 15% in case your couch was delivered late or damaged. Somehow, this workflow is widely accepted when its food delivery :) No idea, why is it expected to tip delivery persons for some commodities while its not expected for some other :) Same thing, its expected to tip a driver for a shared lyft/uber but not expected to tip a bus driver. It's just funny at this point :)

rhino369 7y ago

I don't mind tipping, but if I'm paying the delivery guy myself, then what the hell is postmates charging me a delivery fee for? I have no idea what I'm paying for and who gets what. It's confusing. So i've been just tipping 3 bucks.

altmind 7y ago

and lyft tipping dialog does not allow to enter fraction of a dollar. that's all pretty annoying when you have specific rule to tip specific % of the bill and can not do that.

forgtpasswd 7y ago

I simply don't understand tipping before service. I have had multiple occasions where the delivery is either delayed, food items missing, delivery guy calling me and asking me to walk up to him/her because he/she doesn't want to deal with parking etc. But, still expected norm is to pay a tip in advance and hope for good service. And, in case you had a bad experience, well you rewarded the service with a tip in advance anyway.

TheAceOfHearts 7y ago
It's been a while since I last used their service, but I think they allow you to modify your tip after the delivery has been made.
- forgtpasswd 7y ago
  Even with that feature, not sure if that sounds justifiable to some but that just seems even stranger than paying a tip upfront to me. If I buy a couch online, how would it feel if the retail website has a optional 15% tip for the delivery guy opted in by default in the checkout flow. And, provide an option to modify the 15% in case your couch was delivered late or damaged. Somehow, this workflow is widely accepted when its food delivery :) No idea, why is it expected to tip delivery persons for some commodities while its not expected for some other :) Same thing, its expected to tip a driver for a shared lyft/uber but not expected to tip a bus driver. It's just funny at this point :)