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I'm surprised customer service just doesn't exist. Google can get away with it but vimeo with 15% market share can't afford to throw in the towel on support al
by wolco 7y ago
I'm surprised customer service just doesn't exist. Google can get away with it but vimeo with 15% market share can't afford to throw in the towel on support already.
- justinclift 7y ago> Google can get away with it ... It's interesting. They definitely feel they can "get away with it". However they're likely building up a sizeable group of people who they've negatively affected and will return the favour in spades when opportunity presents.
- gowld 7y agoHow much customer service should a $0/month subscription buy?
- efraim 7y agoAt least enough to unsuspend the account after they suspend it by mistake.
- wolco 7y agoPut another way videos uploaded by the average user earned vimeo 'x' dollars over the last month. Without any revenue they close up. How many customers can they afford to lose? 5%,10%, 90% If they don't support the free tier users they will lose them. At one point vimeo was making a serious run for global marketshare.. now it looks like they are in a different market..
- muglug 7y ago> At one point vimeo was making a serious run for global marketshare Vimeo hasn't been going for global marketshare of video watching in well over a decade - it ceded that competition to YouTube very early on by policing content more actively (Viacom sued YouTube in 2007 for $1B because of its lax enforcement of rules). Vimeo chose a different direction, launching a paid account in 2008: https://vimeo.com/1977937 https://vimeo.com/1977937