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Reminds me of that startup that recently got knocked off the web by digital oceans automated system. Scary to think that for us average Joes, our accounts can

Reminds me of that startup that recently got knocked off the web by digital oceans automated system. Scary to think that for us average Joes, our accounts can be nuked with no recourse unless you have a large Twitter following to get someone important to notice

stcredzero 7y ago
Scary to think that for us average Joes, our accounts can be nuked with no recourse unless you have a large Twitter following to get someone important to notice Wasn't Google the original author of this kind of customer service? Don't be Evil, but do go ahead and be Kafkaesque.
netsectoday 7y ago
You navigate these types of controls every day without realizing it. The web is now a nuclear testing range and these insanely aggressive countermeasures are necessary to operate. My assumption here is that they have a back-end system auto-blocking injected html that makes it to the server, and some ui-level filter failed. I'd love to hear the follow up and would expect this answer.
wolco 7y ago
I'm surprised customer service just doesn't exist. Google can get away with it but vimeo with 15% market share can't afford to throw in the towel on support already.
- justinclift 7y ago
  > Google can get away with it ... It's interesting. They definitely feel they can "get away with it". However they're likely building up a sizeable group of people who they've negatively affected and will return the favour in spades when opportunity presents.
- gowld 7y ago
  How much customer service should a $0/month subscription buy?
  - efraim 7y ago
    At least enough to unsuspend the account after they suspend it by mistake.
  - wolco 7y ago
    Put another way videos uploaded by the average user earned vimeo 'x' dollars over the last month. Without any revenue they close up. How many customers can they afford to lose? 5%,10%, 90% If they don't support the free tier users they will lose them. At one point vimeo was making a serious run for global marketshare.. now it looks like they are in a different market..
    - muglug 7y ago
      > At one point vimeo was making a serious run for global marketshare Vimeo hasn't been going for global marketshare of video watching in well over a decade - it ceded that competition to YouTube very early on by policing content more actively (Viacom sued YouTube in 2007 for $1B because of its lax enforcement of rules). Vimeo chose a different direction, launching a paid account in 2008: https://vimeo.com/1977937 https://vimeo.com/1977937

stcredzero 7y ago

Scary to think that for us average Joes, our accounts can be nuked with no recourse unless you have a large Twitter following to get someone important to notice Wasn't Google the original author of this kind of customer service? Don't be Evil, but do go ahead and be Kafkaesque.

netsectoday 7y ago

You navigate these types of controls every day without realizing it. The web is now a nuclear testing range and these insanely aggressive countermeasures are necessary to operate. My assumption here is that they have a back-end system auto-blocking injected html that makes it to the server, and some ui-level filter failed. I'd love to hear the follow up and would expect this answer.

wolco 7y ago

I'm surprised customer service just doesn't exist. Google can get away with it but vimeo with 15% market share can't afford to throw in the towel on support already.

justinclift 7y ago
> Google can get away with it ... It's interesting. They definitely feel they can "get away with it". However they're likely building up a sizeable group of people who they've negatively affected and will return the favour in spades when opportunity presents.
gowld 7y ago
How much customer service should a $0/month subscription buy?
- efraim 7y ago
  At least enough to unsuspend the account after they suspend it by mistake.
- wolco 7y ago
  Put another way videos uploaded by the average user earned vimeo 'x' dollars over the last month. Without any revenue they close up. How many customers can they afford to lose? 5%,10%, 90% If they don't support the free tier users they will lose them. At one point vimeo was making a serious run for global marketshare.. now it looks like they are in a different market..
  - muglug 7y ago
    > At one point vimeo was making a serious run for global marketshare Vimeo hasn't been going for global marketshare of video watching in well over a decade - it ceded that competition to YouTube very early on by policing content more actively (Viacom sued YouTube in 2007 for $1B because of its lax enforcement of rules). Vimeo chose a different direction, launching a paid account in 2008: https://vimeo.com/1977937 https://vimeo.com/1977937