As someone who worked in a computer store... I got really tired of hearing people come in demanding service because "they need their computer to make money." I

As someone who worked in a computer store... I got really tired of hearing people come in demanding service because "they need their computer to make money." If you can't live without your computer, you should have a backup waiting and ready to go in case your primary fails. If you're going to lose $500/day from not doing your work, doesn't it make sense to spend $500-1000 on a backup system? I had some lady tell me she was losing $3000/day and needed her computer fixed urgently. Her work didn't involve any intense computational work, so I pointed her to a $500 machine that would do the same work. She got so offended that she could have saved $8500 by having a backup machine, but she opted to go without her computer instead for 3 days. I put her right at the back of the queue like everybody else.