Not sure if where you were serviced, but Apple Store Amsterdam is terrible. It has devolved to another Leidseplein tourist trap: if you don't plan to spend mone

Not sure if where you were serviced, but Apple Store Amsterdam is terrible. It has devolved to another Leidseplein tourist trap: if you don't plan to spend money, you're wasting their time. For any serious issues, I take the bus to Apple Store Haarlem, which I've found to have friendlier service.